Citizens Advice Bureau Jersey


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Abbeyfield Jersey Society - sheltered housing ( 8.40.5.L5 )
Ace of Clubs (Rouge Bouillon School) - after school and holiday care ( 8.30.84.L3 )
ADAPT ( 8.22.4.L1 )
Adoption in Jersey ( 8.30.55. )
Advance Decision to Refuse Treatment (8.45.1.L2)
Age Concern ( 8.40.25. )
Amnesty International ( 8.62.4.L2 )
Association of Jersey Charities ( 8.62.0 )
Barnardo's - Plan B Jersey (8.2.2)
Bereavement counselling and support groups ( 8.45.16. )
Birth details, availability ( 8.30.55.L4 )
Bringing an elderly person to live in Jersey ( 8.40.0.L1 )
British Red Cross Society ( 8.60.1.L3 )
Carers - Respite Care ( 8.34.0.L1 )
Centre Point Trust ( 8.30.84.L2 )
Channel Islands Air Search ( 8.62.3.L27 )
Channel Islands Family History Society ( 8.55.7.L1 )
Charities who collect goods and recycling ( 8.62.1.L4 )
Charity shops ( 8.62.1.L5 )
Child accident prevention (Jersey) ( 8.30.80.L11 )
Child and Adolescent Mental Health Service ( 8.30.5.L1 )
Child contact centre (drop-off centre) ( 8.30.40.L3 )
Child protection in Jersey ( 8.30.65.L2 )
Child Support Agency (UK) ( 8.27.10.L9 )
Childcare for Children ( 8.30.80.L7 )
Childline ( 8.30.65.L7 )
Childminding ( 8.30.80.L1 )
Children leaving Home, being left alone, babysitting ( 8.30.5.L5 )
Children's Service ( 8.30. )
Civil Partnerships- [8.18.9]
Collecting for Charity ( 8.62.1.L3 )
Community alarms / Alarms for the elderly - ( 8.40.0.L2 )
Concessions & Benefits for Senior Citizens ( 8.40.25.L4 )
Congratulatory Telemessages from the Queen ( 8.55.3.L6 )
Day Care Centres - Elderly persons ( 8.40.5.L4 )
Dewberry House (8.2.3)
End of Marital Relationship Checklist ( 8.25.1 )
Families Need Fathers ( 8.30.82.L8 )
Family Mediation Jersey ( 8.25.13.L1 )
Fostering ( 8.30.60 )
Gender dysphoria (Trans*, Transgender, Gender Non Conforming) ( 8.14.6 )
Gender Recognition (Jersey) Law 2010- (
Getting married in Jersey ( 8.18.8.L1 )
Good Companions Clubs ( 8.40.25.L5 )
Help an African Schoolchild ( 8.62.4.L5 )
Human bones found ( 8.45.12.L12 )
Jersey Aid for Europe Foundation ( 8.62.3.L39 )
Jersey Association for Youth and Friendship (Hostels for young people) ( 8.62.3.L13 )
Jersey Association of Child Carers ( 8.30.80.L4 )
Jersey Cheshire Homes Foundation (Accommodation for disabled people) ( 8.62.3.L15 )
Jersey Child Care Trust ( 8.30.80. )
Jersey Hospice Care ( 8.62.3.L25 )
Jersey Lifeboat Guild ( 8.62.3.L8 )
Jersey Round Table ( 8.62.3.L26 )
Jersey Women's Refuge ( 8.22.4.L2 )
Lady Taverners and Lord's Taverners ( 8.62.3.L24 )
Maison Des Landes ( 8.34.0.L6 )
Marriage abroad ( 8.18.8.L2 )
Marriage in church - Jersey, Times of ceremonies, Divorced couples - remarriage ( 8.18.8.L3 )
Missing persons / tracing people believed to be in Jersey ( 8.55.10 )
Mother and Toddler Groups - List ( 8.30.84.L8 )
Nannies and Au Pairs ( 8.30.80.L10 )
NSPCC National Society for the Prevention of Cruelty to Children, Jersey ( 8.30.65.L8 )
Organ Donation ( 8.45.1.L1 )
Out of hours services (10.6.7.L5)
Oxfam Jersey Group ( 8.62.3.L22 )
Parenting Support Services( 8.30.82. )
Parents Support Groups ( 8.30.5.L8 )
Parish sheltered housing ( 8.40.5.L7 )
Paternity testing for parentage assessment ( 8.30.10. )
RAFA - Royal Air Force Association - The Royal Air Force Benevolent Fund ( 8.62.3.L29 )
Re-registration of a child's name ( 8.30.32.L3 )
Registered Childcare ( 8.30.84.L1 )
Registration of Births/Marriages/Deaths. Certificates ( 8.55.3. )
Relate Jersey ( 8.25.13. )
Relationships and housing ( 8.28.0. )
Respite care for children ( 8.30.0.L4 )
Rights and responsibilities of children under eighteen ( 8.30.5.L3 )
Rotary Clubs ( 8.62.3.L10 )
Royal British Legion ( 8.60.1.L1 )
Samaritans ( 8.62.3.L16 )
Sanctuary Trust - Men's Shelter (8.18.8.L4)
School holiday - child care ( 8.30.80.L12 )
Setting up a charity in Jersey. To register a charity in Jersey ( 8.62.1.L1 )
Sheltered Homes ( 8.40.5.L2 )
Smack or Assault? ( 8.30.65.L6 )
Smoke Alarms ( 8.40.0.L9 )
Soroptomist International ( 8.62.3.L4 )
St John Ambulance ( 8.60.1.L7 )
St Pauls Church / Community Centre ( 8.60.1.L2 )
St Vincent de Paul Society ( 8.62.3.L34 )
The Silver Line UK (8.24.7)
Variety Club - Tent 52 (Children's Welfare) ( 8.62.3.L2 )
Video recording classification ( 8.30.1.L2 )
Wooden Spoon Society ( 8.62.3.L35 )
Young People - Proof of Age (8.30.15)


Child protection in Jersey

Extent: Jersey
Updated 24 July 2017


Words you may need to know

Abuse - bad treatment

Harm – hurt or damage

Safe-guarding -  prevention of harm

Referral – when somebody is sent by someone eg a doctor or teacher to see someone else about a problem or for advice

Agency – an organisation that provides a service for someone else

Assessment – to work out how good or bad or accurate something is

Monitor – when something is regularly checked

Chair – the name sometimes given to the leader of a group a people

Conference – a meeting 

Convening – calling together; arranging

Semi-formal – when the atmosphere is quite relaxed but still professional

Disclosure – giving information, talking about what happened

Sensitivity – done with great care

Foster care – providing a child or young person with a stable home life when they cannot live with their parents. This can be for a short or long amount of time.

Therapeutic intervention - help offered to try and cure a problem

Devastating – very shocking or traumatic

Inter-agency – when an agency works closely with one or more other agencies

Review – to check, to look at something to see if it needs changing

Primary focus – the thing that is most important



The protection of children from abuse is a serious issue and three organisations in Jersey have particular responsibilities in trying to protect children from harm:

-          The Children’s Service.

-          The Safeguarding Partnership Board (SPB).

-                      Independent and Safeguarding Standards (‘ISS’).

The Children’s Service have responsibility to investigate all referrals relating to the possible abuse of children.

The Safeguarding Partnership Board has responsibility for:

-          promoting understanding of Safeguarding

-          helping agencies to work together to safeguard and

-          monitoring how effectively agencies are working together to keep adults and children safe in Jersey


Independent and Safeguarding Standards (‘ISS’) manage the Child Protection Register and review all Looked After Children’s Care Plans. (see below)

There is a lot of information available on the website and helpful links are provided below


The Children's Service

This is a government department which aims to provide services that promote, safeguard and improve the well-being of all children and their families in Jersey.

Address:          Le Bas Centre, St Saviour’s Road, St Saviour JE2 4RP

Tel:                  01534 443500


Open:              8.30am - 5.00pm  Monday – Thursday           8.30am – 4.30pm Friday   

The service takes referrals from the MASH (Multi-Agency Safeguarding Hub) where concerns are reported with regards to children from other agencies and from members of the public who have concerns about the physical, emotional and developmental needs of a child or children.

A referral can only be made by contacting the MASH on 01534 51900.  Outside of opening hours a referral can be made by calling the police if the matter is an emergency.

The Children’s Service has specialist teams and services:    (for details see the website)

-          Social Work assessment teams

-          Home finding teams

-          Residential services

-          Family Support services

Taking children into care

The Duty Social Work Team try to meet the child's need for protection through a number of ways which only very rarely involves the need to take a child into care. In only very specific circumstances, where the Team believe a child to be at immediate risk, are they obliged to take action to protect the child whether the child thinks they want help or not.


The Safeguarding Partnership Board (SPB) was formed in January 2013 and has responsibility for:

·         promoting understanding of Safeguarding

·         helping agencies to work together to safeguard and

·         monitoring how effectively agencies are working together to keep adults and children 
        safe in Jersey


The SPB is made up of an Independent (off-island) Chair, and 29 members representing key agencies which have responsibility for safeguarding children and adults in Jersey.

The Independent Chair, Glenys Johnston, OBE oversees both Boards. She is supported by a staff team of:

·         Board Manager

·         Business Manager

·         Policy Officer

·         Training Officers

·         Training Administrator

For more information see:


There are several useful information pages on the website including:

Child Protection Enquiries:

Child Protection Conference and Child Protection Register: (see below)

The websites above are easy to read and have a lot of information about what happens


What is a Child Protection Case Conference?

Sometimes a Child Protection Case Conference is held to decide whether a child has suffered or is at risk of harm and what plans can be made about the child’s future, safety and development. The harm can be physical, emotional, sexual harm or neglect.

People who attend can include family members, sometimes the child, supporters and professionals involved with the child and family. The meeting is held in a semi-formal manner so that no-one who goes to it needs to feel uneasy or worried.


Child Protection Register

The Child Protection Register is a list of children in Jersey who are considered to be suffering from, or likely to suffer, significant harm, and for whom an inter- agency protection plan will be or has been made.


The register is managed by Independent and Safeguarding Standards (ISS). This is a separate organisation responsible for convening and reviewing Child Protection Conferences and reviewing the arrangements made for all children who are in foster care, children's homes, or who are looked after by the States of Jersey in some other way.  


The register is never made public and can only be seen by authorised professionals.


Sexual abuse

Particularly in the case of sexual abuse, the gathering of information, including possible disclosure, requires skill, sensitivity and very careful planning. Effective communication with younger children through play and other media is essential to the task of investigation.

A thorough understanding of the effects of sexual abuse is also necessary to aid and re-assure an older child sufficiently to bring about disclosure. It is upon effective investigation that the assessment of risk, and the protection of the child is based. The primary focus throughout any investigation and any subsequent court proceedings is the best interest of the child and family.

Therapeutic intervention

The long term effects of the experience of abuse can, if unrecognised and untreated, have a devastating effect upon a child's life and severely damage her or his ability to form successful relationships in adulthood. Therapeutic intervention to help the child recover from these damaging experiences, and support for families in their care of the child victim, are an essential part of child protection and represents an investment in the health and welfare of the young adults of the future.

Community awareness

It is very important to promote child protection awareness in other agencies and in the  community so that people affected can be encouraged to make a referral or refer themselves and disclose information so as to prevent abuse happening. Each agency has their own Safeguarding lead who co-ordinates this work.