Citizens Advice Bureau

Health

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Slimming Clubs ( 10.2.17. )
A guide to coming off alcohol - copied from a leaflet from Alcohol and Drug Service ( 10.1.1.L3 )
Access for the disabled in Jersey ( 10.2.0.L1 )
ACET help for parents dealing with sex and drugs issues ( 10.1.2.L2 )
Acupuncture / Chinese Tradional Medicine ( 10.3.2. )
Aids and appliances for people with a physical impairment ( 10.2.1. )
AIDS and HIV ( 10.2.63. )
Aids for disabled - REMAP, FNHC Jersey Society for the Disabled etc ( 10.2.1.L3 )
Alcohol dependency ( 10.1.1.L1 )
Alternative and complementary medicine ( 10.3.0.L1 )
Ankylosing Spondylitis Society ( 10.2.33. )
Arthritis ( 10.2.19. )
Autism Jersey [10.2.90]
Blood donation ( 10.6.0.L1 )
Bone marrow donations ( 10.2.34.L1 )
Bone scanning ( 10.6.9.L2 )
Breast Clinic ( 10.2.34.L2 )
Cancer Screening for Women ( 10.6.9.L1 )
Cancer, assistance local organisations ( 10.2.34. )
Causeway Association - Hostel for mothers and babies ( 10.4.12. )
Channel Islands Dental Plan ( 10.7.4.L6 )
Chemists / Pharmacists ( 10.6.5. )
Children in hospital ( 10.6.7.L2 )
Children's Health and Child Immunisations ( 10.8.2.L1 )
Chiropody - Health service provision ( 10.8.7. )
Chiropody - private ( 10.7.10. )
Chiropractice ( 10.7.12. )
CJD - Creutzfeldt-Jakob Disease ( 10.2.86. )
Colostomy and Ileostomy ( 10.2.42. )
Community Network Team (learning difficulties) ( 10.0.0.L7 )
Community Occupational Therapy Services ( 10.6.7.L12 )
Community psychiatric nursing services ( 10.5.5.L3 )
Contact a Family - Rare conditions and diseases ( 10.2.84. )
Continence/Continence Clinic( 10.2.45. )
Contraception ( 10.4.2. )
Day Surgery Unit - General Hospital ( 10.6.7.L9 )
Deafness and hard of hearing ( 10.2.8. )
Dental Department ( 10.6.4. )
Dental Hygienists ( 10.7.4.L10 )
Department of Health and Social Services - Addresses ( 10.0.0.L9 )
Depressives Groups - not local ( 10.5.4.L2 )
Diabetes ( 10.2.23. )
DIPS - disabled swimming ( 10.2.6.L1 )
Doctors (in practice order) ( 10.7.3.L3 )
Down's syndrome ( 10.2.29. )
Drug and solvent abuse-where to get help and information ( 10.1.2. )
Dyslexia Jersey ( 10.2.11. )
Dystonia support group ( 10.2.75. )
Eating disorders ( 10.2.68. )
Eczema ( 10.2.51. )
Employment for people with special needs - Workwise ( 10.2.0.L4 )
Environmental Health Department - all matters ( 10.8.1.L5 )
Epilepsy ( 10.2.22. )
Family Nursing & Home Care Services / Health Visitors / District Nurses ( 10.8.1.L2 )
Funding dental treatment in Jersey ( 10.7.4.L2 )
Gambling Addiction- support groups ( 10.1.4. )
General Practitioners Services (10.6.7.L1)
Gervaise Le Gros Resource Centre ( 10.8.2.L4 )
Haemophilia ( 10.2.35. )
Headway - Brain Injuries Association (Jersey) ( 10.2.82. )
Health visitors / clinics ( 10.8.2.L3 )
Heart ( 10.2.40. )
Homeopathy ( 10.3.3. )
Hospital Car Service ( 10.6.8.L4 )
Hospital League of Friends ( 10.6.8.L2 )
Huntington's Disease ( 10.2.83. )
Hypnotherapy ( 10.3.4. )
Infertility problems 10.4.20
Interpreters in hospital ( 10.6.7.L7 )
ISSUE and Friends of ISSUE (Fertility support) ( 10.4.70.L3 )
Jersey Alzheimer's Association( 10.2.57. )
Jersey Association for Spina Bifida and Hydrocephalus( 10.2.31. )
Jersey Asthma Society ( 10.2.18. )
Jersey Dental Fitness Scheme for 11 to 21 year olds ( 10.7.4.L5 )
Jersey Hyperbaric Treatment Centre (Recompression Chamber) ( 10.2.1.L6 )
Jersey Society for the Disabled ( 10.2.6.L2 )
Kidney patients ( 10.2.41. )
Leisure services for people with learning difficulties ( 10.2.6.L8 )
Lymphoedema ( 10.2.48. )
Maternity care ( 10.4.40. )
Meals on Wheels and Private meal delivery service ( 10.8.6. )
Medic Alert ( 10.6.8.L1 )
Medical bills - Oddfellows Society ( 10.7.2.L1 )
Medical negligence - Medical accidents ( 10.7.0. )
Medical Officer of Health ( 10.8. )
Mencap ( 10.2.80.L1 )
Meningitis ( 10.2.85. )
Mental Health - IAJ Independent Advocacy Jersey ( 10.5.4.L3 )
Migraine ( 10.2.16. )
Miscarriage / Stillbirth / Premature baby support group ( 10.4.35. )
Motor Neurone Disease ( 10.2.81. )
Multiple Sclerosis Society ( 10.2.38. )
Muscular Dystrophy ( 10.2.47. )
Myalgic Encephalomylitis (ME) ( 10.2.78. )
Narcotics Anonymous ( 10.1.2.L3 )
National Childbirth Trust ( 10.4.70.L2 )
Needle exchange scheme - Sharpsafe ( 10.1.2.L6 )
Neurosciences ( 10.6.7.L14 )
Nursing and Residential Homes - Nursing and Care Agencies ( 10.7.7.L3 )
Oakwell - home for phsysically handicapped children ( 10.2.5.L2 )
Occupational therapy for people with learning difficulties ( 10.2.80.L2 )
Opticians - Complaints. Assistance towards cost of spectacles. ( 10.7.6. )
Osteopaths ( 10.7.8. )
Oxygen Supplies ( 10.2.1.L5 )
Oxygen Therapy Centre ( 10.2.38.L1 )
Pain Control Clinic ( 10.6.7.L16 )
Parkinson's Disease ( 10.2.37. )
Patient transport to UK and Guernsey hospitals ( 10.6.7.L3 )
People with disabilities ( 10.2.0.L3 )
Phobias and tranquillizer withdrawal ( 10.2.13. )
Physiotherapists ( 10.7.11. )
Post Natal Depression Support ( 10.4.50. )
Post-trauma Stress Disorder ( 10.5.5.L2 )
Prescription Charges ( 10.6.2. )
Private counselling services ( 10.5.5.L4 )
Prostate problems ( 10.2.74. )
Provision of special dietary / medical products ( 10.2.1.L9 )
Psoriasis Association ( 10.2.51.L1 )
Psychology / Psychotherapy service ( 10.5.5.L1 )
Public Health Service - services on offer ( 10.0.0.L4 )
Raynaud's Disease ( 10.2.77. )
Reflexology ( 10.3.0.L6 )
Reiki - energy healers ( 10.3.0.L8 )
Residential opportunities for people with learning difficulties ( 10.2.5.L1 )
Residents and Non-Residents Eligibility for Access to Health and Social Care and Treatment ( 10.6.7.L4 )
Saneline ( 10.5.4.L1 )
Scoliosis ( 10.2.50. )
SCOPE ( 10.2.30. )
Sexual Health Services ( 10.6.7.L1a )
Sight impaired organisations ( 10.2.7. )
Single Point of Referral for (Spor) for Adult Services ( 10.6.10. )
Smoking ( 10.1.3. )
Speech and language therapy ( 10.2.10. )
St. Johns Ambulance - first aid courses ( 10.8.4. )
Strokes ( 10.2.73. )
Triumph Over Phobia (10.4.4)
Wheelchair - Loan, purchase and rental ( 10.2.1.L4 )
Wheelchair accessible holidays ( 10.2.0.L6 )
Women's Health( 10.8.2.L2 )
Words and Numbers Matters (10.8.3)
PDF

People with disabilities ( 10.2.0.L3 )

LOCAL INFORMATION

10.2.0.L3
Disabled people

Extent: Jersey
Updated: 15 February 2017

 

Words you may need to know

Disabled - describes somebody with a condition that makes it difficult to perform some or all of the basic tasks of daily life

Social Worker - someone working with people in need of social services.

Social Services  - are a range of public services provided by government, private, and non-profit organisations. They might include benefits and facilities such as education, food subsidies, health care, and subsidised housing provided by government to improve the life and living conditions of  children, disabled, the elderly, and the poor in the community.

Counselling - help with personal problems usually given by  a professional

Access - a means of entering or getting to a place

Incapacitated - injured or harmed, laid up or out of action

Unisex - suitable for men or women

Partially sighted - does not have complete sight. There is loss of vision to some extent

Impaired - absent or lessened either temporary or permanent

Interchangeable - identical, the same

The Loop System - A hearing loop (sometimes called an audio induction loop) is a special type of sound system for use by people with hearing aids. The hearing loop provides a magnetic, wireless signal that is picked up by the hearing aid when it is set to the ‘T’ (Telecoil) setting

Audiology -  the scientific study of hearing, especially for diagnosing and treating hearing loss

Rehabilitation - to help someone return to normal life by giving training or therapy

 

There is a lot of useful information for people with disabilities at http://jersey.com/english/holidays/information-for-disabled-visitors-to-jersey/pages/default.aspx

Social Workers

Support, practical and counselling, is available from the Special Needs, Adult Social Work Team at Overdale, West Mount, St Helier.

Telephone: 443500

Access in public buildings

From January 1997 all new buildings used by the public have to have easy access for the disabled and incapacitated under the Public Health Controls of Buildings Law.

 

Car Parking

Car Park

Capacity

Time Limit

Minden Place

5

3hr

Sand Street

22

12 in 24hr

Esplanade Shopper

4

12hr

Esplanade Shopper

2

3hr

Les Jardins

7

12 in 24hr

Ann Place

3

12 in 24hr

Charles Street

2

3hr

Green Street

6

12 in 24hr

Patriotic Street

6

12 in 24hr

People’s Park

3

12 in 24hr

Pier Road

3

12 in 24hr

Midvale Road

2

12 in 24hr

Route du Fort

2

12 in 24hr

On Street

Capacity

Time Limit

Albert Street

2

4 hr

Apsley Road

1

4 hr

Broad Street

4

4 hr

Burrard Street

2

4 hr

Cattle Street

2

4 hr

Church Street

4

4 hr

Clarence Road

2

4 hr

Clearview Street

1

4 hr

Don Street

2

4 hr

Gloucester Street

5

4 hr

Great Union Road

1

4 hr

Great Union Street

2

2 hr

Green Street

2

4 hr

Grosvenor Street

1

1 hr

Halkett Place North

4

1 hr

Halkett Place West

2

4 hr

Halkett Place East

2

4 hr

Halkett Place South

2

4 hr

Hilary Street

2

4 hr

La Motte Street

2

4 hr

Lewis Street

1

1 hr

Mount Bingham

1

4 hr

New Street

6

4 hr

Oxford Road

2

1 hr

The Parade

2

4 hr

Parade o/s Hospital

3

4 hr

The Parade East

2

1 hr

Patriotic Street

2

1hr

Peter Street

4

4 hr

Phillips Street

4

4 hr

Pomona Road

1

4 hr

Richmond Road

1

2 hr

Roseville Street

1

1 hr

Roussel Street

1

4 hr

Saville Street

1

1 hr

Seaton Place

2

4 hr

St Aubins Road

1

4 hr

Val Plaisant

3

4 hr

Vauxhall Street

2

4 hr

Vine Street

7

4 hr

Victoria Street

1

4 hr

Waterloo Street

5

4 hr

West Hill

2

4 hr

West Park Avenue

1

2 hr

Weighbridge Place

2

2 hr

 

Planning / Building

There must be wheelchair access in the main entrance of new public buildings such as schools, hotels, theatres, cinemas and shops. Disabled toilets must be unisex units so that partners may help without the embarrassment of being in a toilet for the opposite sex.

For the partially sighted, there must be a surface 'readable' by touch pointing out the presence of stairs, and Braille or other control buttons must be present in lifts.

For those with impaired hearing, loops sound systems must be included in the plans.

The law not only applies to new buildings used by the public, but also to ground-floor extensions to existing ones.

Disabled toilet facilities

RADAR keys for public disabled toilet facilities which are kept locked to avoid being damaged and to make sure better facilities are provided.

RADAR keys are standard large keys which are interchangeable with those used on the UK mainland. They are available from the Town Hall, Shopmobility in the lower ground floor of the Sand Street Car Park and Visitor Services Centre at Jersey Tourism on payment of a £5 deposit.

 Disabled unisex toilets

Gorey Common

Bel Royal

Gorey House

Archirondel

Millbrook

Rozel

Weighbridge

La Collette

Grève de Lecq

Corbière

Minden Place Car Park

First Tower (Promenade)

Churchill Park

St Catherine

Patriotic Street Car Park

La Pulente

Beaumont (Gunsite)

Les Laveurs

Le Braye

West Park

St Aubin

La Haule

Howard Davis Park

Red Houses

Green Street Car Park

 Sand Street Car Park

 

 Disabled with separate facilities

Snow Hill

St Brelades

West Park (Promenade)

Quaisné

La Rocque

La Mare

Millards (Grève d'Azette)

 

 

Parish/ Commercial spaces

Grouville

  • Parish Hall
  • Iceland Grouville
  • Co- op Grouville
  • Holmgrown
  • Gorey Village
  • Longbeach

St Brelade

Three spaces to the front of the Parish Hall, one to the rear

Durrell / Jersey Zoo - Manual wheelchairs and mobility scooters are available  courtesy of Shopmobility

Jersey War Tunnels - One three wheeler mobility scooter is available on a first come first served basis.

Wheelchair Law

Electrical pedal cycles and wheelchairs are not treated as motor vehicles under the Road Traffic Regulations and Policing of Parks (Jersey) Regulations.

Taxi / Coach Services / Bus Services that accommodate disabled people

Flying Dragon / Clarendon Cabs

Telephone 888333

One taxi that can accommodate a wheelchair, available evenings only.

Must pre-book.

Luxicabs
Telephone 887000
Six cabs converted to take a wheelchair
Pre-bookable depending on day and time.

Andy Tague
Telephone 758476 or 07797 721476
Andy has a specially adapted vehicle with a raised back and viewing windows.
Wheelchairs and some scooters can be wheeled into the rear of the vehicle. Can accommodate 3 passengers plus the wheelchair.

Rank Taxis

Rank Taxis – some are disabled friendly  07797 716121
A list of drivers who have both wheelchair accessibility and mobile phones is available from the Visitor Services Centre, Liberation Square. There are also a number of advertisements in the Yellow Pages section of the Telephone Directory.

Tantivy Blue Coach Tours
Telephone 706706
Facilities to accommodate collapsible wheelchairs only.

LibertyBus
Telephone 828555
All public transport has easy access for wheelchair users.

 Equipment for hire or loan

Family Nursing and Home Care (FNHC)

Le Bas Centre

St Saviours Road

Telephone 789950, Fax 780850

For the price of membership to Family Nursing and Home Care, manual wheelchairs, commodes, backrest and beds etc. can be loaned for short/long periods. (A small deposit is required on some items). This service is also available to Nursing Homes.

SHOPMOBILITY- in the lower ground  floor of the Sand Street car park

http://www.shopmobility.org.je

The only charity in Jersey specialising in the hire of powered scooters, power chairs, manual wheelchairs, tri-walkers, quad-walkers and other equipment for disabled people.

Free parking is available when using Shopmobility equipment without time limits.

Long or short term hire.  Ring (01534 739672 or 07700 736797 for full information or go to the website  http://www.shopmobility.org.je

 

Guardian Nursing Services
3 Saville Street
St Helier
Telephone 732335

Wheelchairs, commodes, bathing aids. Will deliver and collect equipment. Also can provide nursing care, telephone 887511

The Hire Shop
Millbrook
Telephone 873699

Manual wheelchairs only. Delivery available.

Technicare
Doué House
Longueville Road
Telephone 888975, fax 280197

Wheelchairs (electric and manual), scooters, bathing aids, specialist beds and hoists. Will deliver and collect equipment.

Access Ramps
Telephone 01704 506509, Fax 01704 508616

Portable access ramps are available to purchase from the UK.

Jersey Tourism
Telephone ( 01534 448800)    (01534) 859000

Wheelchairs are available for one day loans within the shopping precinct in St Helier.

 Blue parking schemes for disabled drivers/passengers

These badges allows disabled drivers and drivers with disabled passengers to park in special areas, such as on-street parking zones and in multi-story car parks. This badge does not allow disabled drivers or drivers of disabled passengers to park on yellow lines. UK and European blue badge schemes can be used in Jersey. Applications for a badge should be made to the Town Hall. It is essential to use a time clock, either the blue one issued with Blue Badges in Jersey, England and Wales or a normal yellow one which can be purchased at the Town Hall or Parking Control in the Sand Street car park.

Further full details of the scheme please see 10.2.0.L1b. There is also a leaflet available

Parking areas for disabled drivers/passengers

Public car parks (both public and set aside disabled spaces)

No pay card required.

Time limits - short stay up to 3 hours, long stay up to 12 hours.

Roadside disabled zones
Display parking disc (clock style)
Time limit - It is essential to check the time limit on the street signs as it varies according to where you are.

Roadside and Harbour paycard areas
Display 1 paycard
Time limit - 2 hours

Roadside disc zones
Display parking disc (clock style)
Time limit - 2, 3 or 6 hours (same time limits as non-disabled)

DISABLED BADGES MUST BE SHOWN AT ALL TIMES AND YOU ARE NOT ALLWED TO PARK ON YELLOW LINES AT ANY TIME

The Loop System

The Loop System is currently available at the following places

HSBC Bank

Jersey Arts Centre

Jersey Airport

Diabetes Centre

Don Theatre (Fort Regent)

Grouville Parish Hall

Jersey Hospice

General Hospital

Hearing Resources

Jersey Museum

Living Legend

Lloyds TSB

Maritime Museum

Masonic Temple

Odeon 1 Cinema

Opera House

Salvation Army Citadel

St Lawrence Parish Hall

States Chambers

Durell Trust (Jersey Zoo)

Town Hall

Jersey Tourism

Citizens Advice Jersey

 

 Churches offering the Loop System

St Andrew's Church

The Baptist Church

Bethlehem Methodist Church

St Brelade's Parish Church

Communicare Centre

Georgetown Methodist

Gouray Church

Grouville Parish Church

Kingdom Hall

St John's

Parish of St Luke

St Martin's Catholic Church

St Mary's and St Peter's

St Ouen's Parish Church

St Matthew's Glass Church

St Paul's

Tesson Chapel

Sacred Heart, St Aubin

St Saviour's Parish Church

Town Church

St Peter's Church

United Reform Church

 

 

Hearing Aids and batteries

The Hearing Resource Centre is situated at Overdale Hospital, Westmount. It is a 'one stop shop'  for those who suffer from hearing loss (and their families). You don't need to be referred  by your GP or a Consultant.

There is a full-time social worker for the deaf who can be contacted by telephoning 443094 or faxing 443095, text-phone is 443037.

Free service. Hearing tests - 'drop in', no appointment necessary. Wednesday 9am - 10am or first Saturday of month 9am - 12 noon.

Lip-reading classes are run and you can be  referred through the Audiology Department at the General Hospital. Telephone 442551.

Audiology clinics. GP can refer for hearing aids which will be provided free of charge.

Rehabilitation support

Hearing aid repairs and (NHS) batteries

Deaf awareness

Social skills training

Advice on noise. Tinnitus.

Library. Videos, publications, information leaflets

Environmental aids display

Sign language classes available. BSL

Hard of hearing drop-in-club. Thursday 10am - 12.00.

Transport is available to the centre for the elderly - telephone Community Transport on 443011

See also 10.2.8

You can get batteries for NHS hearing aids from The Reception, General Hospital, telephone 442000 for a small charge

A guide to Jersey for the disabled

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