Citizens Advice Bureau

PDF

LOCAL INFORMATION

10.6
Complaints against Health and Social Services

Extent: Jersey
Updated 02 February 2018
---------------------------------------------------

Words you may need to know

Complaint - telling someone about something you are unhappy or angry about

Investigation- collecting information about something that happened. Asking questions , looking at reports, checking care plans etc

Recommendations - suggestions to improve something

Compliment- say nice things about someone or something

Decision - something has been decided, the outcome

 

How to make a complaint-

The time frame in the current policy for submitting a complaint is 6 months.

1. Get in touch with  a member of staff or their manager in the area you have a problem with and tell them what you think is wrong.

2. If you are not happy with the outcome and want to take things further you can write to the Health and Social Services, they will make sure that your complaint is sent to the person responsible for the service concerned. You will get a letter back to say that your letter is being dealt with.

 

See:-

www.gov.je/Government/Comments/Pages/HSSFeedback.aspx

Useful contacts and telephone numbers:

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone number: 442044

Don't forget that it is possible to compliment the departments too when you get good service and support!