Citizens Advice Bureau

Health

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Slimming Clubs ( 10.2.17. )
Acupuncture / Chinese Tradional Medicine ( 10.3.2. )
Aids and appliances for people with a physical impairment ( 10.2.1. )
Aids for disabled - REMAP, FNHC Jersey Society for the Disabled etc ( 10.2.1.L3 )
Alcohol dependency ( 10.1.1.L1 )
Alternative and complementary medicine ( 10.3.0.L1 )
Ankylosing Spondylitis Society ( 10.2.33. )
Arthritis ( 10.2.19. )
Autism Jersey [10.2.90]
Blood donation ( 10.6.0.L1 )
Bone marrow donations ( 10.2.34.L1 )
Bone scanning ( 10.6.9.L2 )
Breast Clinic ( 10.2.34.L2 )
Cancer Screening for Women ( 10.6.9.L1 )
Cancer, assistance local organisations ( 10.2.34. )
Causeway Association - Hostel for mothers and babies ( 10.4.12. )
Channel Islands Dental Plan ( 10.7.4.L6 )
Chemists / Pharmacists ( 10.6.5. )
Children in hospital ( 10.6.7.L2 )
Children's Health and Child Immunisations ( 10.8.2.L1 )
Chiropody - Health service provision ( 10.8.7. )
Chiropody - private ( 10.7.10. )
Chiropractice ( 10.7.12. )
CJD - Creutzfeldt-Jakob Disease ( 10.2.86. )
Colostomy and Ileostomy ( 10.2.42. )
Community Occupational Therapy Services ( 10.6.7.L12 )
Community psychiatric nursing services ( 10.5.5.L3 )
Contact a Family - Rare conditions and diseases ( 10.2.84. )
Continence/Continence Clinic( 10.2.45. )
Contraception ( 10.4.2. )
Craniosacral Therapy (10.3.0.L9)
Day Surgery Unit - General Hospital ( 10.6.7.L9 )
Deafness and hard of hearing ( 10.2.8. )
Dental Department ( 10.6.4. )
Dental Hygienists ( 10.7.4.L10 )
Department of Health and Social Services - Addresses ( 10.0.0.L9 )
Depressives Groups - not local ( 10.5.4.L2 )
Diabetes ( 10.2.23. )
DIPS - disabled swimming ( 10.2.6.L1 )
Doctors (in practice order) ( 10.7.3.L3 )
Down's syndrome ( 10.2.29. )
Drug and solvent abuse-where to get help and information ( 10.1.2. )
Dyslexia Jersey ( 10.2.11. )
Dystonia support group ( 10.2.75. )
Eating disorders ( 10.2.68. )
Eczema ( 10.2.51. )
Environmental Health Department - all matters ( 10.8.1.L5 )
Epilepsy ( 10.2.22. )
Family Nursing & Home Care Services / Health Visitors / District Nurses ( 10.8.1.L2 )
Funding dental treatment in Jersey ( 10.7.4.L2 )
Gambling Addiction- support groups ( 10.1.4. )
General Practitioners Services (10.6.7.L1)
Gervaise Le Gros Resource Centre ( 10.8.2.L4 )
Haemophilia ( 10.2.35. )
Headway - Brain Injuries Association (Jersey) ( 10.2.82. )
Health visitors / clinics ( 10.8.2.L3 )
Heart ( 10.2.40. )
Homeopathy ( 10.3.3. )
Hospital Car Service ( 10.6.8.L4 )
Hospital League of Friends ( 10.6.8.L2 )
Huntington's Disease ( 10.2.83. )
Hypnotherapy ( 10.3.4. )
Infertility problems 10.4.20
Interpreters in hospital ( 10.6.7.L7 )
ISSUE and Friends of ISSUE (Fertility support) ( 10.4.70.L3 )
Jersey Alzheimer's Association( 10.2.57. )
Jersey Association for Spina Bifida and Hydrocephalus( 10.2.31. )
Jersey Asthma Society ( 10.2.18. )
Jersey Dental Fitness Scheme for 11 to 21 year olds ( 10.7.4.L5 )
Jersey Hyperbaric Treatment Centre (Recompression Chamber) ( 10.2.1.L6 )
Jersey Society for the Disabled ( 10.2.6.L2 )
Kidney patients ( 10.2.41. )
Leisure services for people with learning difficulties ( 10.2.6.L8 )
Lymphoedema ( 10.2.48. )
Maternity care ( 10.4.40. )
Meals on Wheels and Private meal delivery service ( 10.8.6. )
Medic Alert ( 10.6.8.L1 )
Medical bills - Oddfellows Society ( 10.7.2.L1 )
Medical negligence - Medical accidents ( 10.7.0. )
Medical Officer of Health ( 10.8. )
Mencap ( 10.2.80.L1 )
Meningitis ( 10.2.85. )
Migraine ( 10.2.16. )
Miscarriage / Stillbirth / Premature baby support group ( 10.4.35. )
Motor Neurone Disease ( 10.2.81. )
Multiple Sclerosis Society ( 10.2.38. )
Muscular Dystrophy ( 10.2.47. )
My Voice - IAJ Independent Advocacy Jersey ( 10.5.4.L3 )
Myalgic Encephalomylitis (ME) ( 10.2.78. )
Narcotics Anonymous ( 10.1.2.L3 )
National Childbirth Trust ( 10.4.70.L2 )
Needle exchange scheme - Sharpsafe ( 10.1.2.L6 )
Neurosciences ( 10.6.7.L14 )
Nursing and Residential Homes - Nursing and Care Agencies ( 10.7.7.L3 )
Oakwell - home for phsysically handicapped children ( 10.2.5.L2 )
Occupational therapy for people with learning difficulties ( 10.2.80.L2 )
Opticians - Complaints. Assistance towards cost of spectacles. ( 10.7.6. )
Osteopaths ( 10.7.8. )
Oxygen Supplies ( 10.2.1.L5 )
Oxygen Therapy Centre ( 10.2.38.L1 )
Pain Control Clinic ( 10.6.7.L16 )
Parkinson's Disease ( 10.2.37. )
Patient transport to UK and Guernsey hospitals ( 10.6.7.L3 )
People with disabilities ( 10.2.0.L3 )
Phobias and tranquillizer withdrawal ( 10.2.13. )
Physiotherapists ( 10.7.11. )
Post Natal Depression Support ( 10.4.50. )
Post-trauma Stress Disorder ( 10.5.5.L2 )
Prescription Charges ( 10.6.2. )
Prostate problems ( 10.2.74. )
Provision of special dietary / medical products ( 10.2.1.L9 )
Psoriasis Association ( 10.2.51.L1 )
Psychology / Psychotherapy service ( 10.5.5.L1 )
Public Health Service - services on offer ( 10.0.0.L4 )
Raynaud's Disease ( 10.2.77. )
Reflexology ( 10.3.0.L6 )
Reiki - energy healers ( 10.3.0.L8 )
Residential opportunities for people with learning difficulties ( 10.2.5.L1 )
Residents and Non-Residents Eligibility for Access to Health and Social Care and Treatment ( 10.6.7.L4 )
Saneline ( 10.5.4.L1 )
Scoliosis ( 10.2.50. )
SCOPE ( 10.2.30. )
Sexual Health Services ( 10.6.7.L1a )
Sight impaired organisations ( 10.2.7. )
Single Point of Referral for (Spor) for Adult Services ( 10.6.10. )
Smoking ( 10.1.3. )
Speech and language therapy ( 10.2.10. )
St. Johns Ambulance - first aid courses ( 10.8.4. )
Strokes ( 10.2.73. )
Triumph Over Phobia (10.4.4)
Wheelchair - Loan, purchase and rental ( 10.2.1.L4 )
Wheelchair accessible holidays ( 10.2.0.L6 )
Women's Health( 10.8.2.L2 )
Words and Numbers Matters (10.8.3)
PDF

LOCAL INFORMATION

10.7.6
Opticians-Complaints and help with cost of Spectacles

Extent: Jersey
Updated: 19 September 2016
---------------------------------------------------

Sales of spectacles in Jersey

Ready-readers are available in a number of shops, however, to ensure defective vision is not due to more serious problems it is wise to have an eye test.

Assistance with cost of spectacles

Clients having difficulty paying for spectacles may be entitled to an Income Support Special Payment see 9.3.0 .

People over the age of sixty-five years of age who fit the criteria of the Jersey Dental and Optical Plan may qualify for assistance towards the cost of an eye test every two years plus help toeards the cost of new prescription lenses. See 9.4.8 Jersey Dental and Optical Scheme for the over 65's

Complaints

Opticians fall into two categories, optometrists (ophthalmic opticians) and dispensing opticians. Optometrists perform eye examinations, fit contact lenses and fit and supply optical appliances. Dispensing opticians fit and supply optical appliances. Local professionals are required to register with the Royal Court in order to practise in Jersey. They must in turn be registered with the UK regulator (the General Optical Council) in order to obtain registration in Jersey. 

The UK regulator has among its functions the investigation of professional complaints against optometrists and dispensing opticians. There is also a consumer complaints service administered by a private solicitor’s firm on behalf of the General Optical Council intended to mediate in the case of unresolved product and service complaints not of a professional nature. Neither of these bodies have jurisdiction outside the UK and will not involve themselves in complaints arising in Jersey. 

If an individual has cause to make a complaint regarding any product sold in an opticians practice, the Jersey Local Optical Committee advises that in the first instance, the person returns to the premises where they bought the goods to seek resolution. If the complaint remains unresolved the person can register a complaint with the trading standards service. The Jersey Local Optical Committee is not designed to handle complaints from the public but will act as mediator if the situation requires and can offer impartial advice. 

The current chairman of the JLOC is Mr Robert Billington and can be contacted by letter at:

Howards Opticians

14 Queen Street

St Helier

JE2 4WD

If the complaint is a matter of professional misconduct, then the person may contact the Health and Social Services Minister, Senator Andrew Kenneth Francis Green M.B.E.

Prescriptions

If an individual requires a copy of their spectacle prescription following their sight test, they should request one from the opticians practise.