Citizens Advice Bureau



Consumer complaints

Extent: Jersey
Updated 30 April 2015

Words you may need to know

Consumer – someone who buys something or uses a service such as hairdressing; taxis

Trading Standards – this is an organisation that is able to tell you what your rights are in law and will give you information, advice and support if you have a problem with faulty or bad goods or dangerous items or problems with services provided by tradespeople etc.


The Trading Standards Service in Jersey offers a free advice service for consumers:

Their address:

9 -13 Central Market, St Helier, Jersey JE2 4WL

Tel: 01534  448160

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If you click on these links, they will tell you more about what Trading Standards does and what your shopping rights are: