Citizens Advice Bureau

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LOCAL INFORMATION

13.10.12
Complaints against Financial Service Providers

Extent: Jersey
Updated 26 January 2016

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Words you may need to know


Ombudsman - this is someone whose job it is to deal with complaints that people make

Financial - things related to money

Independent – when someone is independent it means they are not linked to or controlled by anyone

Dispute – a dispute happens when people do not agree about something or have a difference of opinion about something

Resident – someone who normally lives somewhere e.g. a Jersey resident lives in Jersey

Consumer – someone who buys something (goods ) or uses a service eg hairdressing; taxis

The Financial Ombudsman Service (F.O.S) is an independent service for dealing with disputes between customers and firms offering financial products such as pensions, shares, bank accounts etc.

A Financial Ombudsman for the Channel Islands has been established and it is possible for Jersey residents to seek help in Jersey with disputes with local financial service providers. 

Their website is available here

The helpline for Consumers wanting to contact the UK ombudsman is: 0800 023 4567 or 0300 1239 123 (charges may apply to calls)
or
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.

Postal address:
The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

For more information visit their website at : www.financial-ombudsman.org.uk

The Jersey Financial Services Commission is the body locally which watches over and regulates businesses in Jersey which offer financial service products. They do not act as an Ombudsman though in settling disputes.