Citizens Advice Bureau Jersey

Our advice is available in the following ways:


A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Abbeyfield Jersey - sheltered housing ( 8.40.5.L5 )
Ace of Clubs (Rouge Bouillon School) - after school and holiday care ( 8.30.84.L3 )
ADAPT ( 8.22.4.L1 )
Adoption in Jersey ( 8.30.55. )
Advance Decision to Refuse Treatment (8.45.1.L2)
Age Concern ( 8.40.25. )
Amnesty International ( 8.62.4.L2 )
Association of Jersey Charities ( 8.62.0 )
Barnardo's Jersey (8.2.2)
Bereavement counselling and support groups ( 8.45.16. )
Birth details, availability ( 8.30.55.L4 )
Bringing an elderly person to live in Jersey ( 8.40.0.L1 )
British Red Cross Society ( 8.60.1.L3 )
Carers - Respite Care ( 8.34.0.L1 )
Centre Point Trust ( 8.30.84.L2 )
Channel Islands Air Search ( 8.62.3.L27 )
Channel Islands Family History Society ( 8.55.7.L1 )
Charities who collect goods and recycling ( 8.62.1.L4 )
Charity shops ( 8.62.1.L5 )
Child accident prevention (Jersey) ( 8.30.80.L11 )
Child and Adolescent Mental Health Service ( 8.30.5.L1 )
Child contact centre (drop-off centre) ( 8.30.40.L3 )
Child protection in Jersey ( 8.30.65.L2 )
Child Support Agency (UK) ( 8.27.10.L9 )
Childcare for Children ( 8.30.80.L7 )
Childline ( 8.30.65.L7 )
Childminding ( 8.30.80.L1 )
Children leaving Home, being left alone, babysitting ( 8.30.5.L5 )
Children's Service ( 8.30. )
Civil Partnerships- [8.18.9]
Collecting for Charity ( 8.62.1.L3 )
Community alarms / Alarms for the elderly - ( 8.40.0.L2 )
Congratulatory Telemessages from the Queen ( 8.55.3.L6 )
Dewberry House (8.2.3)
End of Marital Relationship Checklist ( 8.25.1 )
Family Mediation Jersey ( 8.25.13.L1 )
Fostering ( 8.30.60 )
Gender Recognition (Jersey) Law 2010- (
Help an African Schoolchild ( 8.62.4.L5 )
Human bones found ( 8.45.12.L12 )
Information for Charities during COVID-19 ( 8.62.1.L2 )
Jersey Association for Youth and Friendship (Hostels for young people) ( 8.62.3.L13 )
Jersey Women's Refuge ( 8.22.4.L2 )
Lady Taverners and Lord's Taverners ( 8.62.3.L24 )
Maison Des Landes ( 8.34.0.L6 )
Marriage abroad ( 8.18.8.L2 )
Marriage in church - Jersey, Times of ceremonies, Divorced couples - remarriage ( 8.18.8.L3 )
Missing persons / tracing people believed to be in Jersey ( 8.55.10 )
Out of hours services (10.6.7.L5)
Paternity testing for parentage assessment ( 8.30.10. )
RAFA - Royal Air Force Association - The Royal Air Force Benevolent Fund ( 8.62.3.L29 )
Registration of Births/Marriages/Deaths. Certificates ( 8.55.3. )
Relate Jersey ( 8.25.13. )
Relationships and housing ( 8.28.0. )
Rights and responsibilities of children under eighteen ( 8.30.5.L3 )
Royal British Legion ( 8.60.1.L1 )
Sanctuary Trust - Men's Shelter (8.18.8.L4)
Setting up a charity in Jersey. To register a charity in Jersey ( 8.62.1.L1 )
Sheltered Homes ( 8.40.5.L2 )
The Silver Line UK (8.24.7)
Variety Club - Tent 52 (Children's Welfare) ( 8.62.3.L2 )
Video recording classification ( 8.30.1.L2 )


Family Mediation Jersey

Extent: Jersey
Updated 04 November 2016

Words you may need to know


Availability – when someone is free to do something

Confidential – private and in confidence

Consultation – a discussion

Endeavour – to try

Extended family – wider family group

Facilitate – help something to run smoothly, make it easier

Incorporation – here, to be included in

Independent – when you do something by yourself and not under control of others

Mediation – a process by which resolution to a problem is reached through discussion

Mediator – someone who works to help people reach their conclusion

Impartial or Neutral – here, a situation where no ‘side is taken’ between two people

Inclusion – to be included or added in

Negotiate – to discuss something and try to come to an agreement about it

Neutral – here, a place that does not support one side or the other

Resolve – try and find an answer or solution to a problem or disagreement

Resolution –  an answer to something

Scale of charges – a list of different fees

Self-refer – when somebody contacts an organization by themself

Separating couple – two people who are planning to start living apart

Subject to – depending on

Terminate – to end something

Without prejudice – what is said cannot be used against you later (in court).



Family Mediation Service is a family resolution service that endeavours to help separating couples (whether they have children or not) and other family members to resolve their differences and to prevent further disputes.

The Service is available to:

•    Couples, with or without children

•    Married couples

•    Unmarried couples

•    Same-sex couples, whether or not in a civil partnership

•    Members of the extended family, e.g. grandparents who may be finding it difficult to see their grandchildren


Suite 7, Bourne House

Francis Street

St Helier


Telephone 638898

Mediation appointments are available to suit client availability, subject to mediator availability.

The initial consultation (intake session) is free.


There is a 24 hour answerphone on Tel. No. 01534 638898

The office is manned from Wednesday to Friday 10.00 to 17.00.

Staff are available during opening hours to arrange appointments within office hours and at other times, to match client requirements (subject to mediator availability)

Directions:  We are on the corner of Don Road, above Sigma Stationery (first floor) and opposite The Admiral pub.

Contact - Paul Berks, Manager 01534 638898 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

What does the service offer?

A neutral place where both parents/carers can meet impartial mediators who will help clients negotiate about all issues relating to their separation including childcare and finances. Mediators will not give legal advice. Clients are recommended to do this independently. The process is without prejudice and voluntary. Either party can terminate at any time or the mediator may terminate at her/his discretion.

Who are the mediators?

Mediators, trained to UK National Family Mediation (NFM) standards, will neither take sides nor tell clients what to do.

They will help parents/carers to make decisions about their children and will facilitate conversations around these being made in the child’s best interests.

 They will not discuss matters with the legal advisers.

When should people go to mediation?

At any stage in the process of separation or divorce. At any time after separation or divorce if arrangements have broken down and need to be re-negotiated.

 Is mediation confidential?

Mediation is a voluntary process and it is confidential. The only time or circumstance in which information would be passed on, with the client's knowledge, is if a child or adult is at serious risk of harm.

How to arrange for mediation

Telephone or e-mail Family Mediation Jersey. You can arrange for an appointment or simply ask any questions you may have. Clients can self- refer or be referred by lawyers or other agencies.

 The first appointment with a mediator (the intake), will last 45-60 minutes to discuss the process and assess suitability. If mediation is deemed to be suitable then further sessions last up to an hour and a half each. It is estimated that the process should take between eight and twelve hours in total.

 How much does mediation cost?

There is a scale of charges assessed according to the client's financial circumstances.

 Written agreement

The final stage of mediation is to draw up a written agreement (eg Memorandum of Understanding). This may be referred to the parties' lawyers for incorporation in any Court Orders or Separation Agreements.