Citizens Advice Bureau Jersey

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Jersey Consumer Council

Extent: Jersey
Updated 25 September 2019


Aims & Objectives


For Jersey Consumer Council to be a household name so islanders can understand our role and how we can help them.

The Jersey Consumer Council is an organisation which seeks information, investigates, highlights and publicises anomalies and irregularities in consumer affairs and encourages good trading practices by local business, with the assistance of other organisations and States departments where appropriate.


The Jersey Consumer Council is here to

  • Help you make informed decisions when using goods and services; for example tips and guidance how to employ a tradesman, helping you to understand the complexities and choices of telecommunication packages or how your comments shape services for others for example changes to local car park payment systems.


  • Undertake research and surveys to quantify public opinion; for example our Primary Health Care survey and user group has quantified target Primary Health proposals covering a broad range of issues.


  • Raise consumers issues of concern with decision and policy makers: for example the Council meet with policy makers to raise your concerns on such issues as Primary Health, transport difficulties and fuel prices.


  • Get involved with consultations to ensure the consumers’ voice is heard and making it count. The Council responds to key consultations to ensure that the Consumer is represented on such topics as Health, telecommunications and Financial Services Ombudsman.


  • We herald good trading practices and customer service.

The Consumer Council promotes a culture of transparency so that islanders can understand consumer issues better.


Jersey Consumer Council 

2nd Floor, Salisbury House

1 - 9 Union Street

St. Helier


Telephone: 611161

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.