Citizens Advice Bureau Jersey

Our advice is available in the following ways:



Consumer - Internet shopping

Extent: Jersey
Updated 24 July 2019

Words you may need to know


Expectations - What you expect to happen

Consumer – someone who buys something (goods) or uses a service eg hairdressing, taxis

Expectations of people buying off the internet

Consumers who shop on the internet are no different from those who buy in a shop. The goods or service should work properly, be in the condition stated, and match any advertising that made you want to buy the goods or services.

If anything goes wrong, consumers buying from the internet often think that they will have the same legal protection as those buying in a shop and be able to send it back or have it replaced. Sometimes this is the case, but problems can arise as the consumer can be buying from any country in the world. Many suppliers are honest, some are not.

There is more information about buying on line at :

Also, the Trading Standards Service in Jersey offers a free advice service for consumers:

 Tel: 01534  448160

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

More information about internet shopping can also be found at: